Regulations and General Conditions

  • The poles are always included in the cost of the skis
  • The customer assumes full responsibility for the rented object
  • It is possible to insure the material by paying a fee equal to 10% of the rental price. In this case, the loss or theft of the equipment will be covered for 75% of the value of the material, while in the event of damage only 50% of the cost of the repair will be charged
  • In case of theft or damage without insurance coverage, or in case of vandal damage or inadequate treatment (with or without insurance coverage), the entire market value of the material or the entire cost of the repair will be charged
  • In case of theft, the customer is required to report to the competent authorities
  • In the event that the material is no longer returned, and the customer cannot be traced, Only Ski reserves the right to file a complaint with the competent authorities
  • Early returns of the equipment do not provide for refunds, except in the case of injury or illness proven by a medical certificate, or proven force majeure
  • The equipment can be rented starting from 4.00 pm on the day before the rental and returned by 6.30 pm on the last day, or by 10.00 am the following day, without further charges. Beyond these terms an extra day of rental will be charged
  • During the rental period, if necessary, it is possible to replace certain items with others, even of different categories. The passage to a higher category will result in the balance of the price difference between the two items, while refunds are not allowed for the passage to lower categories
  • The half-day rental starts exclusively from 12.00
  • During the delivery of the equipment it is recommended to keep the identification codes of the material. During the return phase, it is the customer’s responsibility to verify that it is the correct equipment. No other material will be accepted other than that assigned to each customer (even if owned by Only Ski)
  • Only Ski reserves the right to verify the good condition and integrity of the returned material and to claim against the customer in the event of damaged or missing items
  • The cost for the loss or breakage of sticks is 10.00 €
  • The adjustment of the attacks takes place in accordance with current regulations and involves the use of the data provided and countersigned by the customer regarding his physical parameters. The customer is therefore responsible for what is declared

Rules and Additional Conditions for Online Reservations

  • The material can be booked no later than 24 hours prior to the delivery date
  • Any cancellations will be refunded only if communicated within 7 days prior to the expected delivery date, after this deadline no refunds will be made, except in proven cases of force majeure
  • It is possible to change the material if necessary, the rental of material of different price range categories will be managed as per the above regulation
  • The change of material must always be done in person in one of our rental locations

Deliveries to the hotel and home

  • The equipment delivered to the hotel or home can be stored in boot bags or other accessories owned by Only Ski. These items will be duly returned together with the rest of the equipment at the end of the rental. Otherwise, Only Ski reserves the right to charge the customer an amount equal to the purchase price of the material not returned
  • Deliveries and returns to the hotel will be managed in agreement with the structure. The material will be available by the scheduled arrival date, and will be left at the facility itself at the end of the last day of rental, or returned to one of our locations. It is the customer’s responsibility to check the integrity and good condition of the equipment at the end of use. At the time of collection, Only Ski reserves the right to check the material and contact the customer for any missing, damaged or different items from those delivered at the beginning. In this case, the above regulation applies
  • Home deliveries cover the entire area of the municipality of La Thuile. Delivery is free for orders of € 25.00 or more, otherwise the cost of the service is € 5.00, to be paid upon delivery.
  • Home deliveries will be made every day between 8.30 and 10.00, and between 17.00 and 18.30. The customer can choose the time slot most convenient for him during the booking phase, in this time slot he must be present at the address indicated. Further communications on delivery or collection will be provided following the booking of the service
  • If our employees do not find anyone at home, the booked material will be stored in the Only Ski Express headquarters and the customer will be charged an amount of € 10.00 for non-delivery, to be paid at the time of collection. The material will be collected by the rental customer within the same day (if the morning time slot has been indicated), or within the following day (if the evening time slot has been indicated). After this deadline, and in the absence of any communications whatsoever, the booked material will be considered as rentable again and refunds will not be accepted except in proven cases of force majeure
  • The return of the material delivered at home can take place in one of our offices, or always at home in one of the two time slots indicated above. In both cases, the check of the good condition and integrity of the material will be carried out in conjunction with the customer and a rental employee, in accordance with the above regulations
  • In the event that our employees do not find anyone at home during the return phase, it will be the customer’s responsibility to return the material to one of our offices. Please note that, in case of delay in return, one or more additional days of rental will be charged, in accordance with the above regulation.

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