Welcome to Onlyski, your reference point for ski, snowboard and equipment rental in Valle d\u2019Aosta.<\/span>\r\n<\/span>Here you\u2019ll find answers to the most common questions about storage, rentals, bookings, and services.<\/span><\/p>"}]},{"acf_fc_layout":"spacer","visibility":"all","background":"","height":62},{"acf_fc_layout":"accordions","visibility":"all","layout_blocco":"boxed","background":"","id_row":"","classe_row":"","accordion_element":[{"accordion_title":"Do you have a ski storage?","accordion_text":"Yes, we have a ski storage located on the basement floor of the Express Rental.<\/span>\r\n<\/span>It consists of lockers for 2, 4, or 8 pairs of skis. Lockers are accessible through the rental shop during opening hours. Alternatively, you can access it through the Monte Rosa residence (next to the butcher shop) via a secondary door, open from 6:00 to 22:00.<\/span>","accordion_link":""},{"accordion_title":"Do you have storage on the slopes?","accordion_text":"Yes, at the Les Suches rental, on the slopes, you\u2019ll find lockers for 2 or 4 people, easily reachable via cable car. Opening hours match those of the rental: 9:00 \u2013 16:30.<\/span>","accordion_link":""},{"accordion_title":"Can I book a locker?","accordion_text":"Yes, you can reserve a locker for ski storage only together with your equipment booking by selecting the \u201clocker delivery\u201d option. The locker will be reserved for the full rental period, but payment must be made in the shop.<\/span>","accordion_link":""},{"accordion_title":"Can I leave my equipment in the shop overnight?","accordion_text":"Yes, you can leave your equipment in the shop overnight by using the paid ski storage service. The lockers are secure and heated, ideal for storing your equipment and personal belongings.\r\n\r\nIf you have not booked a locker (paid service), you will have to store your skis directly at your accommodation until the end of the rental period.","accordion_link":""},{"accordion_title":"Can I book skipasses or lessons online?","accordion_text":"No, you an't book skipass or ski lessons, Only Ski provides rental services only.<\/span>","accordion_link":""},{"accordion_title":"Do you offer half-day rentals?","accordion_text":"Yes, we have half-day rentals but only in the afternoon. You can't book half-day online but you can ask in the shop.<\/span>\r\n<\/span>The half-day starts at 12:30, with equipment pickup available from 12:00.<\/span>","accordion_link":""},{"accordion_title":"By what time must the equipment be returned?","accordion_text":"Equipment must be returned possibly by 18:00 on the last rental day, or by 10:00 the following morning with no extra charge.<\/span>","accordion_link":""},{"accordion_title":"Is the ski helmet included?","accordion_text":"No, the ski helmet is not included and must be rented separately.<\/span>\r\n<\/span>Important: from November 2025 helmets are mandatory for everyone.<\/span><\/i>","accordion_link":""},{"accordion_title":"Can I change equipment if I have problems?","accordion_text":"Yes, you can change equipment during your rental period you may replace certain items, even across categories.<\/span>\r\n<\/span>Upgrading to a higher category requires paying the price difference; downgrades do not receive refunds.<\/span>","accordion_link":""},{"accordion_title":"Can I try different models during the rental period?","accordion_text":"Yes. In addition to changes for necessity (size, skill level, comfort), \u201cpleasure changes\u201d of models are allowed: the first change within the same category is for free, from the second change onwards, the daily rate restarts from the base tariff.<\/span>\r\n\r\n\u00a0<\/span>","accordion_link":""},{"accordion_title":"Can I switch from skis to snowboard (or vice versa)?","accordion_text":"You may switch once at no extra cost, except for any price differences between categories.<\/span>\r\n<\/span>If you use both types for one or more days or switch more than once, the second item will be charged as an extra rental with a 30% discount.<\/span>\r\n<\/span>You must also keep both items with you.<\/span>\r\n<\/span>The same applies between skis\/snowboard and ski touring or freeride equipment.<\/span>","accordion_link":""},{"accordion_title":"Can I return equipment to a different rental location?","accordion_text":"No, equipment must be returned to the same location where it was picked up.<\/span>","accordion_link":""},{"accordion_title":"Do you offer home delivery?","accordion_text":"No, we do not offer home delivery.<\/span>\r\n<\/span>However, delivery to hotels is available if the accommodation allows it.<\/span>","accordion_link":""},{"accordion_title":"Are ski poles included?","accordion_text":"Yes, poles are always included with ski rentals.<\/span>\r\n<\/span>If you rent boots only or poles only, the poles must be paid for.<\/span>","accordion_link":""},{"accordion_title":"Do you sell clothing or equipment?","accordion_text":"Our rentals offer a small selection of helmets, goggles, socks and poles.<\/span>\r\n<\/span>For full ski clothing, we sell in our Only Ski Shop (close to Only Ski Express), where you\u2019ll find a wide range of technical apparel and accessories.<\/span>","accordion_link":""},{"accordion_title":"Do you rent ski clothing?","accordion_text":"Yes, we rent ski clothing but only at Only Ski Shop in La Thuile.<\/span>","accordion_link":""},{"accordion_title":"Is it better to book in advance?","accordion_text":"Yes, we always recommend booking in advance, especially on weekends and during peak season.<\/span>\r\n<\/span>Walk-in rentals are still available on site.<\/span>","accordion_link":""},{"accordion_title":"Where are your rental locations?","accordion_text":"Our locations are:\r\n\r\n\u2013 <\/span>Only Ski Express \u2013 La Thuile<\/b>, close to the lifts and main services.<\/span>\r\n<\/span>\u2013 <\/span>Only Ski Planibel \u2013 La Thuile<\/b>, inside the TH Resort \u2013 Planibel complex.<\/span>\r\n<\/span>\u2013 <\/span>Only Ski 2200 \u2013 Les Suches<\/b>, at altitude, next to the gondola arrival and Lo Ratrak restaurant.<\/span>\r\n<\/span>\u2013 <\/span>Morgex<\/b>, a strategic location for La Thuile, Courmayeur and Pila.<\/span>","accordion_link":""},{"accordion_title":"Do you have a ski repair workshop?","accordion_text":"Yes! Our main workshop is in La Thuile, next to the Planibel Rental, equipped with professional machinery and specialist technicians.<\/span>\r\n<\/span>Morgex also offers maintenance and repair services for skis, snowboards and ski touring gear.<\/span>","accordion_link":""},{"accordion_title":"What are your opening hours?","accordion_text":"Our locations opening hours are:\r\n\r\n\u2013 <\/span>La Thuile (Express and\u00a0 Planibel): 8:30 \u2013 18:00 (continuous hours)<\/span><\/b>\r\n\r\n- La Thuile Workshop<\/b>: <\/b>8:30 \u2013 18:00 (continuous hours)<\/span>\r\n<\/span>\u2013 <\/span>Morgex:<\/b> 8:30\u201312:30 \/ 14:30\u201318:30<\/span>\r\n<\/span>\u2013 <\/span>Les Suches:<\/b> 9:00 \u2013 16:30 (depending on lift operations)<\/span>","accordion_link":""},{"accordion_title":"Do you rent cross-country ski equipment?","accordion_text":"No, we do not rent cross-country gear.<\/span>\r\n\r\nYou can rent directly to the Arly and Arpy\u00a0 \u00a0 \u00a0 \u00a0 \u00a0cross-country center.","accordion_link":""},{"accordion_title":"Do you rent ski touring equipment and splitboards?","accordion_text":"Yes, we rent rent ski touring equipment and splitboards, available at Express and Morgex.<\/span>","accordion_link":""},{"accordion_title":"Do you rent avalanche kits and airbag backpacks?","accordion_text":"Yes, we offer for rent avalanche kits (shovel, transceiver, probe) and a limited number of airbag backpacks.<\/span>\r\n<\/span>We recommend requesting them in advance by email: onlyski@lathuile.it.<\/span>\r\n<\/span>The booking is valid only after confirmation.<\/span>","accordion_link":""},{"accordion_title":"Can I book freeride or ski touring gear?","accordion_text":"Yes, by selecting the Platinum category and specifying your preferences for freeride or ski tuoring in the notes (e.g. \u201cFreeride ski, ideally 110 mm underfoot\u201d; \u201cSki touring equipment needed\u201d).<\/span>\r\n<\/span> If you need boots as well, select the Platinum Set.<\/span>","accordion_link":""},{"accordion_title":"Can I book a splitboard?","accordion_text":"Yes, you can rent splitboard\u00a0 but bookings for equipment like splitboard, snowshoes and some special accessories need to be managed via e-mail: onlyski@lathuile.it.<\/span>","accordion_link":""},{"accordion_title":"Do you sell used skis?","accordion_text":"Yes, we don't sell new skis but used ones, mainly at the end of the season.<\/span>\r\n<\/span>For available models, contact our La Thuile or Morgex locations.<\/span>","accordion_link":""},{"accordion_title":"Do you offer seasonal rentals?","accordion_text":"Yes, we offer a limited number of seasonal rental packages.<\/span>\r\n<\/span>Requests must be made between April and September of the previous season, for both new and used equipment, for adults and children.<\/span>","accordion_link":""},{"accordion_title":"Can I book at the last minute?","accordion_text":"It's not possible to book at the last minute, bookings must be made at least 24 hours before the first rental day, through our online shop<\/a>, with all our rental products, the online payment system and booking confirmation with collection information.<\/span>","accordion_link":""},{"accordion_title":"Can I book just a half-day?","accordion_text":"No, the minimum bookable duration is one full day. you can rent for just the afternoon asking directly in our shops<\/span>","accordion_link":""},{"accordion_title":"Which information is required for booking?","accordion_text":"For the booking of each participant are requested: full name, age, weight, height, skill level and shoe size.<\/span>\r\n<\/span>If using your own boots, specify the shell length in mm in the notes, so we can pre-adjust the bindings.<\/span>\r\n<\/span>This is usually found on the boot heel near the mondo point size (e.g. 260 MP \u2013 305 mm).<\/span>\r\n\r\n ","accordion_link":""},{"accordion_title":"How does the online booking work?","accordion_text":"You can book directly from the \u201cBook Online\u201d section of our website.<\/span>\r\n<\/span>You can choose between in-store pickup (Express, Les Suches or Morgex), locker delivery (Only Ski Express), or hotel delivery.<\/span>\r\n<\/span>To complete the booking, adjustment data is required for each person: name, weight, height, age, shoe size and experience level.<\/span>","accordion_link":""},{"accordion_title":"I have a discount code. Where do I enter it?","accordion_text":"In the cart page, at the end of selecting your equipment, you\u2019ll find a field dedicated to discount codes.<\/span>","accordion_link":""},{"accordion_title":"Which dates should I enter?","accordion_text":"Enter the first and last day of equipment use.<\/span>\r\n<\/span>Be careful not to confuse them with the arrival and departure dates of your stay\u2014they may not match.<\/span>","accordion_link":""},{"accordion_title":"When can I pick up the booked equipment?","accordion_text":"You can pick up your booked equipment between 17:00 and 18:00 on the day before the rental starts.<\/span>","accordion_link":""},{"accordion_title":"I\u2019m entitled to a hotel discount. How do I get it?","accordion_text":"You must select \u201chotel delivery\u201d during booking: the discount is applied automatically and the equipment is delivered to your hotel.<\/span>","accordion_link":""},{"accordion_title":"If I booked without selecting hotel delivery, can I have the discount later?","accordion_text":"No, the discount for \"hotel delivery\" cannot be applied afterwards if not selected during booking.<\/span>","accordion_link":""},{"accordion_title":"If I choose hotel delivery, where and when will I find the equipment?","accordion_text":"Equipment will be delivered after 17:00 on the day before your rental starts.<\/span>\r\n<\/span>If the hotel has personal lockers, your equipment will be placed there; otherwise, it will be left in the ski room.<\/span>\r\n<\/span>Every item will be labeled with your name.<\/span>","accordion_link":""},{"accordion_title":"If I stay at TH \u2013 Planibel, where will I find my equipment?","accordion_text":"If you selected hotel delivery and are staying at TH \u2013 Planibel, your equipment will <\/span>not<\/b> be in the hotel ski room. You must pick it up at our Only Ski Express location.<\/span>","accordion_link":""},{"accordion_title":"Can I leave the equipment in the hotel at the end of my stay?","accordion_text":"Yes, if you booked the delivery service online.<\/span>\r\n<\/span> If you didn\u2019t select this option during booking, you must return the equipment to the shop.<\/span>","accordion_link":""},{"accordion_title":"If I booked shop pickup, can I try the equipment first and then have it delivered to the hotel?","accordion_text":"No, if \"hotel delivery\" was not booked in advance, you must bring the equipment to the hotel yourself.<\/span>","accordion_link":""},{"accordion_title":"How do I choose the most suitable equipment?","accordion_text":"If you\u2019re unsure about your level or the equipment, check the \u201cWhat type of skier are you?\u201d section (link).<\/span>","accordion_link":""},{"accordion_title":"Can I try the equipment?","accordion_text":"Yes. Once on site, you can try the equipment and change it if necessary\u2014regardless of pickup method (shop, locker or hotel delivery).<\/span>\r\n<\/span>However, this may take some time, so providing accurate information during booking helps minimize changes.<\/span>","accordion_link":""},{"accordion_title":"If I chose hotel delivery and need to change equipment, will the replacement be delivered to the hotel?","accordion_text":"No, changes must be made directly in the shop.<\/span>\r\n<\/span>You must bring the equipment to be replaced and, once changed, take the new items back to the hotel yourself.<\/span>\r\n<\/span>For boot changes, remember to bring your skis so we can adjust the bindings correctly.<\/span>","accordion_link":""},{"accordion_title":"I have my own boots and want hotel delivery for the skis. What should I do?","accordion_text":"You must indicate the shell length (in millimeters) in the Notes section.<\/span>\r\n<\/span>Without this information, delivery cannot be made.<\/span>","accordion_link":""},{"accordion_title":"Where can I find the boot shell length?","accordion_text":"In most models the shell lenght is printed on the heel, near the mondo point size (e.g. 27.5 MP \u2013 315 mm).<\/span>\r\n<\/span>Be careful not to confuse the mondo point (size) with the shell length in mm.<\/span>","accordion_link":""},{"accordion_title":"Can I reserve a specific model?","accordion_text":"No, it\u2019s not possible to choose a specific model, but you can write your preferences in the notes section and we\u2019ll do our best to accommodate you.","accordion_link":""},{"accordion_title":"Will the equipment I receive be the same as the one shown in the photos?","accordion_text":"No, images are for illustration only.<\/span>","accordion_link":""},{"accordion_title":"I haven\u2019t received the booking confirmation.","accordion_text":"If you don't receive booking confirmation, the payment likely did not go through. Check your PayPal account; if the amount was charged, contact us at onlyski@lathuile.it.<\/span>","accordion_link":""},{"accordion_title":"Which payment methods do you accept?","accordion_text":"Payment is processed through PayPal.<\/span>\r\n<\/span>You can check out as a guest using a credit card, or\u2014if you have a PayPal account\u2014pay via balance, credit card, or bank account.<\/span>","accordion_link":""},{"accordion_title":"I can\u2019t complete the online booking.","accordion_text":"If you can't complete the online booking, try closing the website and starting over; this usually resolves the issue.<\/span>\r\n<\/span>If not, try another device or browser.<\/span>","accordion_link":""},{"accordion_title":"Can I modify or cancel my booking?","accordion_text":"Yes.<\/span>\r\n<\/span>Booking cancellations:<\/span>\r\n<\/span> \u2013 Up to 7 days before: full refund minus 5% PayPal fees<\/span>\r\n<\/span> \u2013 Between 6 days and 24 hours before: 50% refund or full-value voucher<\/span>\r\n\r\nFor modifications, please contact us via email.<\/span>","accordion_link":""},{"accordion_title":"In which cases do I not receive a refund?","accordion_text":"If cancellation is not communicated at least 24 hours in advance, no refund is issued, but a voucher will be provided.<\/span>","accordion_link":""},{"accordion_title":"How is the refund processed?","accordion_text":"Refunds are issued to the same payment method used during booking.<\/span>","accordion_link":""}]}]},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/pages\/5242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/comments?post=5242"}],"version-history":[{"count":5,"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/pages\/5242\/revisions"}],"predecessor-version":[{"id":6510,"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/pages\/5242\/revisions\/6510"}],"wp:attachment":[{"href":"https:\/\/www.onlyski.eu\/en\/wp-json\/wp\/v2\/media?parent=5242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}