Onlyski FAQ – Frequently Asked Questions
Welcome to Onlyski, your reference point for ski, snowboard and equipment rental in Valle d’Aosta.
Here you’ll find answers to the most common questions about storage, rentals, bookings, and services.
Yes, we have a ski storage located on the basement floor of the Express Rental.
It consists of lockers for 2, 4, or 8 pairs of skis. Lockers are accessible through the rental shop during opening hours. Alternatively, you can access it through the Monte Rosa residence (next to the butcher shop) via a secondary door, open from 6:00 to 22:00.
Yes, at the Les Suches rental you’ll find lockers for 2 or 4 people, easily reachable via cable car. Opening hours match those of the rental: 9:00 – 16:30.
Yes, you can reserve a locker only together with your equipment booking by selecting the “locker delivery” option. The locker will be reserved for the full rental period, but payment must be made in the shop.
Yes, you can leave your equipment in the shop overnight by using the paid ski storage service. The lockers are secure and heated, ideal for storing your equipment and personal belongings.
Anyone who cannot store their equipment and does not wish to rent a locker must return everything every evening and rent it again the following day.
Please note: in this case, the rental continuity and any related price advantages will no longer apply.
No, Only Ski provides rental services only.
Yes, but only in the afternoon.
The half-day starts at 12:30, with equipment pickup available from 12:00.
Equipment must be returned by 18:00 on the last rental day, or by 10:00 the following morning with no extra charge.
No, the ski helmet is not included and must be rented separately.
Important: from November 2025 helmets are mandatory for everyone.
Yes, during your rental period you may replace certain items, even across categories.
Upgrading to a higher category requires paying the price difference; downgrades do not receive refunds.
Yes. In addition to changes for necessity (size, skill level, comfort), “pleasure changes” are allowed: the first change within the same category is for free, from the second change onwards, the daily rate restarts from the base tariff.
You may switch once at no extra cost, except for any price differences between categories.
If you use both types for one or more days or switch more than once, the second item will be charged as an extra rental with a 30% discount.
You must also keep both items with you.
The same applies between skis/snowboard and ski touring or freeride equipment.
No, equipment must be returned to the same location where it was picked up.
No, we do not offer home delivery.
However, delivery to hotels is available if the accommodation allows it.
Yes, poles are always included with ski rentals.
If you rent boots only or poles only, the poles must be paid for.
Our rentals offer a small selection of helmets, goggles, socks and poles.
For full ski clothing, visit our Only Ski Shop, where you’ll find a wide range of technical apparel and accessories.
Yes, but only at Only Ski Shop in La Thuile.
Yes, we always recommend booking in advance, especially on weekends and during peak season.
Walk-in rentals are still available on site.
– Only Ski Express – La Thuile, close to the lifts and main services.
– Only Ski Planibel – La Thuile, inside the TH Resort – Planibel complex.
– Only Ski 2200 – Les Suches, at altitude, next to the gondola arrival and Lo Ratrak restaurant.
– Morgex, a strategic location for La Thuile, Courmayeur and Pila.
Yes! Our main workshop is in La Thuile, next to the Planibel Rental, equipped with professional machinery and specialist technicians.
Morgex also offers maintenance and repair services for skis, snowboards and ski touring gear.
– La Thuile (Express, Planibel, Workshop): 8:30 – 18:00 (continuous hours)
– Morgex: 8:30–12:30 / 14:30–18:30
– Les Suches: 9:00 – 16:30 (depending on lift operations)
No, we do not have cross-country gear.
You can rent directly to the Arly and Arpy cross-country center.
Yes, available at Express and Morgex.
Yes, we offer avalanche kits (shovel, transceiver, probe) and a limited number of airbag backpacks.
We recommend requesting them in advance by email: onlyski@lathuile.it.
The booking is valid only after confirmation.
Yes, by selecting the Platinum category and specifying your preferences in the notes (e.g. “Freeride ski, ideally 110 mm underfoot”; “Ski touring equipment needed”).
If you need boots as well, select the Platinum Set.
Yes, but only on request via e-mail: onlyski@lathuile.it.
Yes, mainly at the end of the season.
For available models, contact our La Thuile or Morgex locations.
Yes, we offer a limited number of seasonal packages.
Requests must be made between April and September of the previous season, for both new and used equipment, for adults and children.
No, bookings must be made at least 24 hours before the first rental day.
No, the minimum bookable duration is one full day.
For each participant: full name, age, weight, height, skill level and shoe size.
If using your own boots, specify the shell length in mm in the notes, so we can pre-adjust the bindings.
This is usually found on the boot heel near the mondo point size (e.g. 260 MP – 305 mm).
You can book directly from the “Book Online” section of our website.
You can choose between in-store pickup (Express, Les Suches or Morgex), locker delivery (Only Ski Express), or hotel delivery.
To complete the booking, adjustment data is required for each person: name, weight, height, age, shoe size and experience level.
In the cart page, at the end of selecting your equipment, you’ll find a field dedicated to discount codes.
Enter the first and last day of equipment use.
Be careful not to confuse them with the arrival and departure dates of your stay—they may not match.
Between 17:00 and 18:00 on the day before the rental starts.
You must select “hotel delivery” during booking: the discount is applied automatically and the equipment is delivered to your hotel.
No, the discount cannot be applied afterwards if not selected during booking.
Equipment will be delivered after 17:00 on the day before your rental starts.
If the hotel has personal lockers, your equipment will be placed there; otherwise, it will be left in the ski room.
Every item will be labeled with your name.
If you selected hotel delivery and are staying at TH – Planibel, your equipment will not be in the hotel ski room. You must pick it up at our Only Ski Express location.
Yes, if you booked the delivery service online.
If you didn’t select this option during booking, you must return the equipment to the shop.
No, if delivery was not booked in advance, you must bring the equipment to the hotel yourself.
If you’re unsure about your level or the equipment, check the “What type of skier are you?” section (link).
Yes. Once on site, you can try the equipment and change it if necessary—regardless of pickup method (shop, locker or hotel delivery).
However, this may take some time, so providing accurate information during booking helps minimize changes.
No, changes must be made directly in the shop.
You must bring the equipment to be replaced and, once changed, take the new items back to the hotel yourself.
For boot changes, remember to bring your skis so we can adjust the bindings correctly.
You must indicate the shell length (in millimeters) in the Notes section.
Without this information, delivery cannot be made.
In most models it is printed on the heel, near the mondo point size (e.g. 27.5 MP – 315 mm).
Be careful not to confuse the mondo point (size) with the shell length in mm.
No, it’s not possible to choose a specific model, but you can write your preferences in the notes section and we’ll do our best to accommodate you.
No, images are for illustration only.
The payment likely did not go through. Check your PayPal account; if the amount was charged, contact us at onlyski@lathuile.it.
Payment is processed through PayPal.
You can check out as a guest using a credit card, or—if you have a PayPal account—pay via balance, credit card, or bank account.
Try closing the website and starting over; this usually resolves the issue.
If not, try another device or browser.
Yes.
Cancellations:
– Up to 7 days before: full refund minus 5% PayPal fees
– Between 6 days and 24 hours before: 50% refund or full-value voucher
For modifications, please contact us via email.
If cancellation is not communicated at least 24 hours in advance, no refund is issued, but a voucher will be provided.
Refunds are issued to the same payment method used during booking.
